For new and existing customers, the experience of interacting with a company should be fluid. For medical equipment, it is essential to also look at how customers and their patients interact with the devices and the brand. Assembling a high-level view of the customer service experience by collaborating with different teams, subject matter experts, and business units.
Enabling technical support and
customers all in one place.
Enabling technical service
and support on the go!
Often, medical equipment in need of service or repair in hospitals and laboratories are located on multiple floors in different buildings. Technicians needed a mobile-first, fully responsive experience in order to do their day-to-day work.
