Processing User Feedback

By Friday, June 29th, 2012Articles, Editorial

If you ask someone what they want, they are always going to tell you that they want everything everywhere. This can make it extremely difficult if not impossible to design an app that is easy to use; it really only ever benefits power users. It could potentially even keep new users from fully utilizing a product to it’s potential capabilities.

Does that mean that you shouldn’t pay attention to user feedback? You need listen to everyone, however you shouldn’t take feedback literally. Instead of blindly integrating feedback literally, try to learn why someone us making the request. Then interoperate it and add it to your arsenal of knowledge. Now you know what people are looking for it, and most of the time you can create a better solution.

Author Travis Avery

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